Terms of use

Our Responsibiliities

1.1 We aim to repair the fault as described by the customer and to return the laptop to its original working order where possible.
1.2 Our target is to action all repairs within 2-3 working days once our estimate has been accepted. Some repairs will take longer due to the nature of the faults or availability of parts, in which case we will do our best to keep the customer informed throughout.
1.3 If further issues or faults are found while working on your laptop we will notify the you before continuing with the repair
1.4 We will take all precautions necessary for working safely on your laptop including anti-static protection
1.5 We will take utmost care when handling data following the guidelines of the data protection act
1.6 On collection or drop off of any laptop we will carry out a full damage inspection
1.7 We will always notify you if we believe the laptop is beyond economical repair

Your Responsibilities
2.1 All laptops must be booked in for repair before we will arrange a collection or provide a quote
2.2 It is the customers responsibility to take a full backup of all data before booking a repair, we accept no responsibility for data loss of any kind while the laptop is in transit or in our possession
2.2.1 It is the customers responsibility to supply the charger, password and software required to allow us to work on the laptop, failure to do so may mean that we will not be able to complete and test our repair work.
2.3 Once notified it is your responsibility to collect your laptop. If after 30 days the laptop has not been collected we will recycle it to recover the cost of storage.

Warranty
3.1 We offer a 28 day return to base warranty for labour on all hardware repairs
3.2 Warranty will be voided if our warranty sticker has been removed or broken
3.3 Warranty will also not cover further faults, other than those originally specified when the laptop was booked in
3.4 The following repairs do not include any warranty unless stated on the final invoice:

    • GPU Re-Flows
      Software Repairs
      Virus Removal
      Spyware Removal

  • 3.5 The following repairs have limited warranty

    • DC Sockets (90 Days)

  • 3.6 Most new parts supplied come with a 12 month manufacturers warranty unless stated
    3.6.1 All 2nd user or refurbished parts come with a 30 day warranty unless stated
    3.7 Any faults found upon the laptops return to the customer must be notified within 48 hours of return or collection

    Payment
    4.1 Payment is accepted in the following forms only; debit card, credit card, cash, BACS or bank transfer
    4.2 Payment via credit card will incur a 5% surcharge
    4.3 Payment is due on collection or delivery of the laptop
    4.4 On failure to collect or make a payment for your repair within 28 days of the repairs completion, we reserve the right to take ownership of your laptop and to recycle, dispose of or sell the item in order to recover our costs without further redress
    4.5 On any work over £100 we reserve the right to request a deposit before undertaking the repair